Returns, Refunds & Complaints Policy for Flower Delivery Chiswick
Our Promise: Fresh Flowers in Chiswick, Guaranteed
As a trusted local florist in Chiswick, we at Flower Delivery Chiswick take great pride in providing our neighbours—both households and businesses—with the freshest blooms possible. Our fresh flowers guarantee ensures that every arrangement delivered in Chiswick arrives in beautiful condition and will stay fresh for days to come.
Damaged-on-Arrival Policy
Although we carefully prepare and handle every floral arrangement, on rare occasions, flowers may sustain damage during transport. If your order arrives with visible damage or does not meet our freshness standards, please inform us as soon as possible. We ask that you contact us within 24 hours of receiving your flowers and, if possible, provide photographic evidence. This enables us to resolve the issue promptly and maintain the high standard our Chiswick customers expect.
Freshness Window Guarantee
We guarantee that every bouquet delivered to your Chiswick address will remain fresh and beautiful for a minimum of five days from the time of delivery, provided they are cared for with the guidance enclosed. If you feel your flowers have not met this freshness window, please reach out to us within those five days, so we can put things right. We stand by our commitment to fresh flower delivery in Chiswick and want our customers to feel secure when ordering from us, whether it’s for your home or business.
Refunds and Replacement Options
If your flowers arrive damaged, wilted, or do not meet our freshness guarantee, we offer the following solutions:
- Replacement: We can provide a fresh replacement bouquet delivered to your specified address in Chiswick at the earliest availability.
- Refund: If a replacement is not desired, we are happy to offer a full or partial refund depending on the nature of the issue.
Our goal is to ensure every recipient enjoys their floral gift—if you’re dissatisfied for any valid reason, please let us know so we can resolve your concerns swiftly.
How to Raise a Complaint
Your satisfaction is our top priority. If you are unhappy with any aspect of your experience with Flower Delivery Chiswick, you can make a complaint by contacting our customer service team. We encourage you to provide details about the order and the specific issue encountered. Our team will investigate your complaint thoroughly and respond within 48 hours with a resolution or an update on our progress.
We believe in transparent communication and customer care—your feedback helps us to continually improve our service for all our loyal Chiswick customers.
Trusted Local Florist for Homes and Businesses
Being part of the Chiswick community, we value every relationship with our local households and businesses. From day-to-day floral deliveries to special events, our mission is to fill Chiswick’s homes and workplaces with fresh, stunning flowers, backed by a straightforward returns and complaints process. Thank you for trusting Flower Delivery Chiswick with your important moments—we are always here to help, ensuring you receive only the best our florist has to offer.
