Welcome to Flower Delivery Chiswick. These Terms & Conditions govern your use of our website and our flower delivery services. They apply to all consumers placing online orders for flower delivery across Chiswick and the surrounding areas. By accessing our website, browsing or submitting an order, you agree to comply with and be bound by the following Terms & Conditions. Please read these terms carefully before using our services or placing any order.
Flower Delivery Chiswick offers online flower ordering and delivery within Chiswick and its neighbouring localities. Our services are designed to provide timely, high-quality floral arrangements for delivery to residential and business addresses within these locations. For orders outside this geographical area, delivery options and timelines may differ and are subject to our prior approval.
All orders placed through the Flower Delivery Chiswick website are subject to acceptance and availability. The order process is as follows:
It is your responsibility to ensure all recipient and delivery details are correct. If you make an error in your order, please notify us immediately. Where possible, we will endeavour to rectify any errors; however, delivery cannot be guaranteed if details are incorrect or incomplete.
All flowers, plants, and gift items are subject to availability. Seasonal and supply variations can occur. Should any item you ordered be unavailable, we reserve the right to substitute with items of equal or greater value and similar style, maintaining the overall theme and appearance of your chosen arrangement. We will, where practicable, attempt to notify you of any significant changes in advance.
All prices displayed are inclusive of VAT, where applicable, and are listed in Pound Sterling (GBP). Prices are subject to change at our discretion, however, once you have placed an order, the price is fixed. Additional delivery charges may apply for certain locations or expedited service, which will be clearly presented at checkout.
We accept payment via major credit and debit cards. Payment must be made in full at the time of order. Orders will not be processed or dispatched until payment has been successfully received. We use a secure third-party payment gateway to process all transactions, ensuring your card details are protected by robust security protocols.
We strive to deliver every order on the date and to the address specified at checkout. Our standard delivery service operates between specified hours and covers Chiswick and surrounding areas. While we endeavour to meet estimated delivery times, on rare occasions delivery may be delayed due to circumstances beyond our control, such as adverse weather or traffic conditions. In such cases, we will communicate these delays to you as soon as possible.
If the recipient is unavailable at the time of delivery, our drivers may leave the flowers with a neighbour or in a safe location, provided this is deemed appropriate. Otherwise, we may contact you or the recipient to rearrange delivery. We cannot accept responsibility for non-delivery if you or the recipient fails to respond to reasonable attempts to contact and coordinate delivery.
At Flower Delivery Chiswick, we take pride in providing fresh, quality floral products. If you are dissatisfied with your order, please contact us within 24 hours of delivery with details and, if possible, a photo of the item. We assess complaints on a case-by-case basis and, where justified, will offer a suitable resolution, which may include replacement, partial refund, or full refund at our discretion.
If you wish to cancel or amend your order, please notify us as soon as possible. Cancellations or amendments can only be accepted if the fulfilment process has not already begun and the order has not been dispatched or prepared. Once preparation is underway or an item has been sent for delivery, cancellation or amendment may no longer be possible.
For orders placed for same-day or next-day delivery, you are advised to check all details carefully before submitting. Cancellations requested less than 24 hours before scheduled delivery are not guaranteed and may not be eligible for a refund.
If a refund is applicable, it will be processed within 7 working days via the original payment method.
Due to the perishable nature of flowers and plants, returns are not generally accepted unless the product is faulty, damaged upon arrival, or does not meet our quality standards. Where applicable, we may request photographic evidence to process your complaint. If a refund or replacement is deemed justified, this will be organised promptly.
By placing an order, you confirm that you are at least 18 years of age and legally capable of entering a binding contract. You are responsible for ensuring all information provided, including delivery details, recipient contact, and payment data, is accurate and up to date. You agree not to use the service for unlawful purposes or in any way that may cause harm or disruption to the service, our staff, or other users.
Flower Delivery Chiswick shall not be liable for any loss or damage resulting from:
In all cases, our maximum liability for any claim arising out of these terms, whether in contract, negligence or otherwise, shall be limited to the price paid by you for the relevant order.
All text, images, logos, and content on the Flower Delivery Chiswick website are the intellectual property of Flower Delivery Chiswick and its licensors. You may not copy, reproduce, or use any content for commercial purposes without written permission.
We are committed to respecting your privacy and protecting the personal data you entrust to us. Your information is processed in accordance with applicable UK data protection laws. For full information about how your details are collected, used, and stored, please refer to our separate Privacy Policy.
We reserve the right to amend these Terms & Conditions from time to time as required. Any updates will be posted on our website, and continued use of our services after such changes constitutes your agreement to the revised terms. We advise reviewing these terms periodically for any updates relevant to your order.
If any provision of these Terms & Conditions is held to be invalid or unenforceable, such provision shall be struck out, and the remaining provisions shall remain in force. Failure by Flower Delivery Chiswick to enforce any part of these Terms shall not be deemed a waiver of our rights.
These Terms & Conditions and any disputes arising from or in connection with orders placed through our site shall be governed by and construed in accordance with the laws of England and Wales. By using our services, you agree to submit to the exclusive jurisdiction of the courts of England and Wales to resolve any dispute or claim that arises from these terms.
If you have any questions about these Terms & Conditions, your order, or our flower delivery services across Chiswick and surrounding areas, please contact us via the methods provided on our website. We are always happy to assist with order queries, amendments, and any issues regarding our online flower delivery service.
Thank you for choosing Flower Delivery Chiswick. We look forward to delivering beautiful flowers across Chiswick and the local region.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Chiswick, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Chiswick.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
